family friendly airline review, turkish airlines, family friendly

Family Friendly Airline Review- Turkish Airlines

Real Experience – by Jennifer Boniface from London Gatwick to Johannesburg January 2016 with a 5 year old and 11 month old.

Turkish Airlines Economy Class

The overwhelming impression of Turkish Airlines is that they are out to impress – and to a large extent out to impress kids.

Getting on and off, particularly at the transit, was well managed, with a particularly attractive feature being the ‘buggy bag: a full plastic sheath for your buggy (with all those precious toys, blankets etc. which just could not be squashed into hand luggage) safe inside. The buggy was delivered to the link door, so very convenient. Transit was really lovely as Istanbul Airport is absolutely NOT what it used to be (in a good way). I must admit, the last time I flew through Turkey, the airport was more like a bus shelter – I mention this, as it was a big worry for me in choosing Turkish airlines, knowing we had a substantial waiting time between flights. The airport is a beautiful glass box, with good café access to the gates and they sell bananas. What a joy! But the other lovely thing – they have large areas of dimmed lighting for those who want a nap or have sleepy kids.

Facilities for Kids on Turkish Airlines

If you are into freebies for kids, the sheer extent of paraphernalia supplied was

Turkish airlines kids pack

Some of the Turkish Airlines goodies

fairly phenomenal. My son was given a Rubik Cube, colouring book, a proper little travel bag (not just a plastic envelope) full of all sorts of things (slippers, tooth brush, headphones and a really nice little snap on watch). The headphones were a really good idea as the small ones supplied for adults aren’t comfortable in small ears.

They haven’t clocked babies yet though. Having returned on Emirates, and received their baby pack (awesomely useful: tiny pack of wipes, a bib, cute blanket) – my baby was awkwardly offered all the same kit as my older son, and both the steward and I were a bit confused as to the usefulness of it.

They also seemed to have a good selection of kid’s movies and games on their online system.

Food on Turkish Airlines

A good touch was the supply of a chocolate milk with cute character as a breakfast thing for the children, as I generally find hot breakfasts don’t work for my children. Breakfast for kids: Does no one know – all children need is Philidelphia or cheese rolls, fruit, and yoghurt? The simpler the better.

I forgot to order a kids’ meal – but what I do remember which did not fill me with joy was all of us being served at once. I think there should be a parent’s dinner slot!! I know kids’ meals usually come first to make this work. When struggling with a baby and a small child, if one parent could eat first, it would be such a tremendous help, but they seemed stymied by this.

The food overall was good. I loved the real Turkish delight (not the vile western stuff) they served. I think they could go a bit more ethnic on that, as real Turkish food is sheer delight.

Turkish Airlines Bassinet

Turkish Airlines bassinet

Turkish Airlines bassinet

We weren’t offered a bassinet position, but my youngest was over the weight limit of 8kg. Instead we had a row of 3 seats and the flight was also very full. (For more pictures of airline bassinets head over to my Facebook page Flying With A Baby.). and have a look at the photo album ‘Bassinets’

 

Turkish Airlines Seat

Turkish Airlines economy has seats that recline up to 18.5 cm, with adjustable head and foot supports. There is a power socket, USB and ethernet socket. The seats come with a pillow and blanket on long haul. On select flights , an amenity kit is provided. It contains a sleep mask, earplugs, socks, toothbrush, toothpaste, and lip balm.

 

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13 Comments

  1. We have booked a connecting flight with Turkish airlines and to reserve a bassinet seat, have been advised we must pay $79 USD per person per leg. There are three of us so this adds up to a bit shy of $1000, at which price tag you might as well book a separate seat for the infant. I would advise booking with a different airline if you’re relying on a bassinet for part of the trip.

  2. Thiago, I wish I would see your comment earlier! The same story. And even if I pay $79, I am not guaranteed to have a bassinet

    • Are you serious? Not guaranteed? Then what’s the point of paying extra? I’m really worried now as I’m flying soon with my infant daughter 🙁

      • Hi Gabbie, airlines never guarantee it in case there is a last minute need for an aircraft change, or if a wheelchair passenger etc may need that seat for mobility reasons . In all likelihood, if you have paid, it is very likely you will have the bassinet seat. But for the odd occasion that airlines can’t meet this request they do say that in their T&C’s – it’s standard for all airlines to say ‘request’.

  3. Same here, i have booked via biggest Travel Agent in UK and they have confirmed that Turkish airline wants to make money and this is their way – no other airline does this. Please ensure you dont travel with them. if i have to book bassinet seat then i need to pay more along with my wife. Really bad strategy to make money. This was not confirmed before and now when i try to book seat for child after child discount i am offered rate twice to adult ticket i had paid.

  4. My girlfriend and baby had a 2 stop over flights back to Philippines from Helsinki.. I was assisting their check in in Helsinki Vantaa international Airport and we were reguesting baby basket seat 10,5 hour flight Istanbul to Manila Check in a counter said no availability and better reask it again Istanbul gate to Manila. No sympathy no on-board comfort to mom’s flying with a infants . Baby basket seats were occupied by young male passengers and mom’s with a babies were mostly set to sit in the middle of the seat raw in B777 without any privacy or time to rest their hands.. The worst , I never received any reply complaints made to turkish airlines customer service. No good!

  5. It’s a policy of Turkish airlines Carrie, the comfort of mom’s with a babies is not a importance. We have to roam between Finland and Philippines also in the future so my beloved air carrier before, more than ten return flights to Philippines by Turkish airlines has lost three potential customers to Qatar or Emirates.

  6. Would never ever fly with Turkish airline again.. okay so extra 150 dollars on top of 188 dollars for bassinet seat.. thanks but not again with this shitty airline

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