Emirates Airline Review : Family Friendly Airline Review, Family Friendly Airline Review - emirates , emirates, family travel, child friendly,

Emirates Airline Review: Family Friendly Airline Review

B777-200

Review by Carrie Bradley  on flight from Kuala Lumpur to Melbourne with an 11 month old and 3 year old.

Our flight from Kuala Lumpur left at a respectable 3.30pm – our only day trip when flying long haul on this occasion. This flight was a lot shorter at only 8 hours, so we weren’t fazed at all. We had all our toys packed and apps prepared, and had fed the girls lunch at the airport. We were given our pre- requested bassinet seats 17 D,E and F.  G was empty as the flight wasn’t completely full, so we could spread out a bit. The  B777 bassinet seat arm rests didn’t go up between seats E and F, unlike the A380 but they do go up on the newer B777-300 ER as pictured below.

 

B777-300ER armrests go up on E/F seats unlike this flight

 

Emirates Bassinet Seat

Boarding was swift and we easily had ample space in the overhead lockers for all our belongings. When the cabin crew were released from their seats, a flight attendant came and installed the bassinet. As she was doing so she asked with a stern authority baby M’s weight – because we don’t have scales at home I was unsure and let her know this, but explained to her that Baby M was under 1 and (at the time) the current Emirates website stated that bassinets were suitable for up to two years old but over 1’s may find it a bit of a squash; so I was confident she would fit.

I was rudely told that this was not the case, and that she must be able to lie flat. At which point I was asked to take her out of her lap belt  (the seat belt sign was still on for the passengers as we were still climbing altitude) and put her in the bassinet.

The flight attendant asked me to make sure her legs were flat, which any parent knows, is almost impossible to do with a wide awake baby, plus sleeping babies generally sleep in a frog-like position! Thankfully baby M fitted in with no problem, but needless to say, my normal calm demeanour had been rattled by this particular crew members abrupt attitude. I think that some training or a mention of this in training school would really benefit non- parent crew, because as ex-crew and as a parent I found this attitude wholly unacceptable.

A point to note is now the guidelines on the Emirates website have changed and the information now reads “Whilst our bassinets are designed for babies up to two years old, we won’t be able to provide one if your baby doesn’t fit safely.” I still think this needs to highlight the completely lying flat point.

Emirates Airline review, Family friendly airline review Emirates, family travel, emirate airline

Emirates Bassinet Seat

Emirates Kids’ Meal

Ordering baby child meals, emirates airline. airline meals

Emirates child meal

 

The Emirates Child Meal is given out first with all the other special dietary meals. This is incredibly helpful as you can get the kids’ fed usually before your tray arrives. As with most airlines, it can be a bit of a juggle when yours does arrive as if your kids are like mine, they like theirs removed as soon as they have finished. Often this cant be done as crew can’t contaminate the trolleys with the fresh food with a used tray – so you will need to wait a bit.

The child’s meal is usually a pasta or chicken type dish, with a juice,  desert, bread, soft cheese  and fruit etc.

Emirates Kids’ Packs

I’m happy to say the rest of the flight went a lot smoother and the rest of the crew were lovely and very good with our two girls. We were given a great kids’ pack consisting of a back pack, a book, eye shades, pen and activity book, soft toy and blanket, a child-size green headset (we used our own) and a few other goodies. (Read my latest post on the updated kids packs for 2018)

Family friendly, airlines, baby and child amenities on board your flight. Emirates entertainment, Singapore airlines, travel, Virgin Atlantic, Etihad Airways

Emirates in-flight goodies

 

Baby Amenity Kit and Baby Meal

We were also handed a baby amenity kit – consisting of some baby wipes, a spoon, a bib and a bassinet liner. My 3 year old enjoyed her child meal, and my 11-month-old had food I brought for her in pouches – as she was too old for the pureed food offered by most airlines as a baby meal. This was also supplemented by items from our trays too. The crew were happy to refill the girls’ bottles with milk and heat it up for my youngest. After the service, the crew kindly took a photo of the girls wearing the iconic Emirates hat, and I could see they did this for all the children on board.

Emirates Airline review, family friendly airline review emirates, emirates airline,

 

 

Emirates Bassinet Seat and general seat information.

The bulkhead is where the bassinet is positioned, so as mentioned above the armrests dont usually come up unless the E/F seat. The TV screen is stored down below between the seats. Its a good idea to get this out BEFORE you put the bassinet up, as it can be tricky to do otherwise.  The tray table is also in the arm rest. The head rest  and seat pitch is adjustable but there is no foot rest. A blanket and pillow is normally placed on your seat ready to use.

 

Inflight entertainment

There is a huge arrange of TV, Movies and games available on the system they call ICE. ( Information, Communciation and Entertainment) from baby and kids TV, games and movies, to absolutely loads of choice for adults – you will find it hard to be bored on a long flight! Headsets ( both adult and kids) are provided free of charge.

 

The flight was a little turbulent, so about 3 hours into the flight, I ironically couldn’t use the bassinet nor my CoziGo, but M slept happily in my arms, and with an extra pillow we were all very comfortable.

 

 

Overview

It’s tough to beat the sheer amount of facilities for kids on board an Emirates flight. The in-flight entertainment system ‘ICE’ has a huge range of games, movies; plus a dedicated kids channel and the kids packs are vast with lots of goodies. I hope it was just a blip with that particular crew member and the bassinet saga, but perhaps all non -parent crew with every airline need reminding that babies don’t generally sleep lying flat out. I will definitely fly with Emirates again as they really do look after their younger passengers, and are very well equipped for long haul and ultra long haul flights.

 

emirates, family friendly airline review - emirates

13 Comments

  1. Finally.. i found a right site for me.. I’ll be travelling with my daughter (Aaliyah – 7mos. old) this coming July 21 and as a first time mom i am really worried. Thank you for this review and some others it really helps me a lot. God bless u and continue helping others (especially new moms) by sharing your thoughts and reviews.

  2. Thanks for sharing your experience, i found it really helpful as I’m traveling with my 20 months old son in Emirates in a week, i do have a question for u as u travelled with Emirates, what kind of milk did they gave for your toddler, i mean should i carry my own or will they provide for us. Thanks for your review and God bless u.

    • Hi Carol – my toddler was given full fat milk. They have limited amount on board as mostly they have those little mini packs with single serves. i would perhaps carry a small 1 pint with you and use ice cubes in a ziplock bag to keep cool on the way too/from the airport. The crew can always replenish the ice cubes onboard – or if they have space store it for you in their chiller in the galley.

  3. This was very insightful! Thank you! Traveling for the first time on a long haul flight with my 19month old on Saturday. Did they by any chance provide your youngest with an activity pack to keep her entertained?

  4. Hello,
    I am about to travel alone with my 7mo in a month to Europe and I am considering whether to book with British Airlines, which I have used before (way expensive but familiar and reliable) vs Emirates, which is cheaper (1K cheaper!) unknown and with a 12h overlay in Dubai where I have never been before. Can you please advise? Thank you!

    • Hi Maria – both are good airlines. As baby would fit in both airlines bassinets- I would look at flight time. Is the British Airways flight direct? Dubai airport is very large, busy but clean and has plenty of restaurants, shops etc. There is an airport hotel which you could book to stay in as 12 hours is a long place to stay in an airport with a little one.

      • Hi Carrie,

        Thank you for getting back to me so fast! Beyond the unknown factor with the Emirates, the layover time in an unknown airport is also a huge factor. BA stops for ~6 hours in Heathrow but arrives at the destination in the afternoon of the following day. Plus the flight time with Emirates is 12 hours 15 min vs ~7 hours with BA. 1K is a lot of money but on the other hand I am afraid that the emirates options might be a boomerang with the baby. What would you do in my position? Thank you!

        • It’s definitely a lot of money. Where are you flying from and to where. I would likely go for the shorter option as it is tiring flying solo with a little one.

          • Hi Carrie, I think I will be going with the more expensive but shorter and secure option. Its crazy that they charge an infant, even at a lower price! I am flying from Boston to Greece. I have another question for you-I have a Bugaboo Chameleon and a car seat and I read that you can take it on board on BA flights- does that apply? If not do I need to purchase the protection bag?
            Thank you so much!

          • Hi, yes all airlines charge for an infant. The only exception seems to be internal flights within the USA and Canada. Yes, you can take your Bugaboo chameleon (I had the same pram) plus a carseat. I bought a second hand padded bugaboo bag to protect it & put a few extra nappies in. You can also buy padded car seat bags on just car seat bags. Also once you have booked online with BA- you can choose your seats for free immediately. Def worth doing to bag one of the bassinet seats!

Have a question or perhaps some feedback?